Service and Warranty
Q. 保固条款
商 品 保 固 条 款
- 保固期限:
主机本体:产品购买起始日+ 24个月,免费维修
主机之外配件:产品购买起始日+12 个月,免费维修。 - 一般保固:
本产品,依手册记载之购买日(即生效日)起享有上述保固期限之品质保证。在保固期限内,若消费者确实依产品使用手册上之规定在正常使用状态下发生故障或因无法使用时,经本公司确认后,则依本保固规定进行免费维修或交换。
注意:凡列为赠品项目者皆不适用于本保固规定范围。 - 新品保固:
如在保固期限生效日起15日(含)内发生故障,则视为期初不良品。由消费者申诉并获本公司确认后得以新品交换,但如检查结果系非产品本身所造成的不良,则不属本条款所界定。若达新品交换条件者,请备齐购买时所有附属品及相关文件、单据以作为交换时依据。 - 维修保固:
保固期间外,本公司对于产品所进行维修更换之部品则提供90天保固期,在此期间内如同一产品再发生故障时,消费者享有免费维修服务。 - 如有下列情形之一者,虽在保固期间内恕不免费更换零件或免费维修服务:
- 购买交机后因输送、移动、碰撞、掉落所致人为破坏之损伤。
- 机台之损毁系受不可抗力之因素,如火灾、地震、雷击、风灾、水灾、异电压(使用非原厂出货的电源线或变压器)及其他天灾地变等原因所引起之故障或损坏。
- 消费者未经本公司授权,擅自或使第三人安装、添附、修改、修复所致之损坏。
- 由于下列所述等非商品制造上之原因所引起的故障或损伤。
- 电源规格不符、滥用、过失或其他不当使用(保养)等情事。
- 鼠害、蟑螂、蚁害、壁虎……等虫害。
- 硫磺地区、海边、化学工厂、沼气……等外在环境因素。
- 消耗品:皮革、踏垫、电池、上盖、下盖……等故不在保固范围内。
- 超过保固期间的调整、维修之服务,需酌收技术服务费,如有零件更换则依定价收取维修费用(包含零件运输费用)
Q. Warranty clause
- Warranty Period:
Device: complimentary maintenance for 24 months from the date of purchase
Accessories other the Device: complimentary maintenance for12 months from the date of purchase. - General Warranty:
Product warranty effective from the date of purchase of the product stated in the product manual. During the warranty period, if the product malfunctions under normal usage in accordance with the provision in the product manual, once verified by the company, free service and maintenance is applicable or product exchange.
Note: Items listed as gift item is not entitled under the scope of warranty. - New Purchase Warranty:
If the product malfunctions within the 15 days of purchase, it will be treated as new product defect. Consumer can file the report to company and once confirmed, new product exchange and replacement applicable. However, if the inspection result showed that the malfunction is not caused by the product itself, this exchange and replacement clause will not be applicable. If the new product exchange and replacement is applicable, kindly prepare all the items related to the product during the purchase, related documents and proof of purchase as the basis of the exchange. - Maintenance Warranty:
After the warranty period, any parts replacement by company will entitle for 90 days warranty period for the replaced parts. During this 90 days warranty period, if the same part malfunction, consumer will be entitled for free part replacement service. - If any of the following cases, free parts replacement or free maintenance services are not applicable during the warranty period:
- Any damage caused during transportation, shipping, collision and product drop after product delivery.
- The damage caused by disaster such as fire, earthquake, lightning, wind, flood and abnormal voltage (using non-original power cords or transformers) and other natural disaster.
- Damage cause by self or 3rd party installation, modify and repair that are not authorized by the company.
- Non-manufacturer damage as below:
- Inconsistent power supply specification, abuse, negligence or other improper use (maintenance) of the product.
- Rodents, cockroaches, ants, geckos, etc.
- External environmental factors such as sulfuric areas, seashores, chemical plants, bio-gas, etc.
- Consumables: leather, mat, battery, top cover, bottom cover, etc. are not covered by the warranty.
- After the warranty period, service charges is applicable for product servicing and maintenance, if there are parts replacement required, parts replacement cost (including transportation charges) will be imposed.
Q. 售后服务如何提供?
bgreen提供维修服务,如需维修服务请来电报修(Tel:03-9224 2292)。
Q. After sales service
bgreen provides maintenance services. If you required the services, kindly contact 03-9224 2292.
Q. 保固期多久? 使用期间出现问题,如何解决?
主机本体:产品购买起始日+ 24个月,免费维修
主机之外配件:产品购买起始日+12 个月,免费维修。
保固期内免费维修,保固期外提供有偿维修服务,收取人工费用,若需更换零件则收取零件更换的费用。
请确实保管好产品说明书及机台规标,我司会依照说明书上购买日期或产品规标序号判定保固时间。
Q. Warranty period and servicing clause
Device: complimentary maintenance for 24 months from the date of purchase
Accessories other than Device: complimentary maintenance for12 months from the date of purchase.
Free maintenance during the warranty period. Maintenance provided after warranty period with labour charges and parts replacement cost.
Please keep the product manual and warranty card safely. Warranty period will be determined by the date of purchase on the warranty card or the product serial number in the manual.